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Privacy Policy

Claro strives to maintain high standards for the protection of privacy over the Internet. The purpose of this statement is to explain to our visitors the type of information Claro obtains about visitors to our websites, how we gather it, how we use it, how long we retain it, and how visitors can restrict the use or disclosure of personally identifiable information.

Information we collect

The personal information Claro obtains about individual visitors to our websites is information the visitor supplies voluntarily. This means that you can visit our websites without telling us who you are or revealing any information about yourself. To gauge the effectiveness of our websites, we do collect some generic information about our visitors. Our web servers automatically recognize a visitor's domain name (such as .com, .edu, etc.), the web page from which a visitor enters our site, which pages a visitor visits on our site, and how much time a visitor spends on each page. We use web beacons (a.k.a. clear gifs) to track use of our site and to track what sites users came from and go to after leaving our site. We do not track user activity on sites outside of Claro. We aggregate this information and use it to evaluate and improve our websites.
Claro may collect personally identifiable information (such as name, e-mail address, postal address) and/or third party personally identifiable information through this website. You may choose to provide individual information to Claro in a number of ways through our website such as by:
  • Ordering a product or service from us;
  • Sending us e-mail;
  • Registering to receive news, public policy updates; or information about our products;
  • Applying for a job or a grant;
  • Entering a contest.
When visitors supply information about themselves for a specific purpose, Claro uses the information for that purpose (such as to provide the information the visitor has requested or to consider a visitor for a particular job). When visitors use our websites to order services, or to request information about them, we may use the individual information as we would use the same information obtained off-line - for example, to evaluate your service needs and contact you regarding additional services you may find useful. You have the right to choose not to receive this information by notifying us of your preference.
When a user wants to set up an account with Claro, in order to determine the user's credit worthiness, we use their name, date of birth, and social security number to request a credit report from a credit-reporting agency. Once we determine a user's credit-worthiness, this document is destroyed.
We do not sell individual information obtained on-line about our visitors. And, we will not disclose the individual information provided to us on-line to anyone outside of Claro unless you specifically authorize it, it is required by law, or disclosure is necessary to protect the safety of customers, employees or property. If you provide individual information to us in the context of an event Claro sponsors with another company, such as a contest, or if you register on a co-sponsored site or feature, you may also be providing the information to the co-sponsor. In those circumstances, the co-sponsor's privacy policy will control, so review their information carefully. Claro from time to time uses third party contractors to perform services such as website management, site design, site hosting and special promotions but does not use user information for other purposes beyond providing specific services on Claro website.

Use of cookies

Claro websites also use "cookies". They allow us to serve you better. When you use our site we send information, a cookie, to your computer and it is stored there. When you return to our site, your computer sends the cookie back to us. This allows our server to recognize your computer and any settings you created on our site. It restores those settings so you don't have to enter the same information every time you visit. For example, if you entered your zip code on a visit to our site, when you return you will see information for that zip code without typing it in again. The fact that our server recognizes your computer when it retrieves the cookies does not mean that Claro is actually acquiring information about you. You can set your browser to delete cookies or to tell you before you accept one. Look in your browser's Options or Preferences menu.


Claro uses Secure Socket Layer technology with encryption for the transmission of sensitive data such as credit card information. Claro is committed to safeguarding customer privacy on all Claro websites. We require our employees to protect the privacy of information about our customers and expect our partners and suppliers to do so as well. You can feel confident that your individual information will be protected when you access your account or order services from our web sites over the Internet. We employ security measures to safeguard your transactions with us.

Compliance with laws

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Links to other websites

The Claro websites contain links to other sites. We are not responsible for the content or the privacy practices employed by other sites. To improve the services it can offer you, Claro may opt to expand its capabilities for obtaining information about users in the future. Claro will update this privacy statement continually to ensure that you are aware of developments in this area.

Updating your information

Users may access, correct, and update information they have provided to Claro by visiting our site and utilize our Customer Care application. The Contact Us area of the site contains e-mail links by which users can send in information updates.

Notice of changes

Claro will provide 30 days notice on our web site of any material changes to the privacy statement and in the use of personally identifiable information.

Contacting us

For inquiries regarding our privacy statement, contact us by filling out the contact form in our web site www.claropr.com. You can also contact our Customer Service Center by calling 787-763-3333.