If I am already registered in Mi Cuenta, do I have to register in Claro's eBill?
Yes. This is a new application with strict FCC (Federal Communications Commision) requirements.What are the benefits of registering to Claro's eBill?
By registering to Claro eBill services, you will be able to see your cellular telephone's bill online, from the comfort of your own home. You will also have the advantage to view your bills by account paperless up to the last 13 bills.What kind of information do I need to register?
In order to register, you will need to have your cellular phone at hand. The system will ask for your cellular phone number and then the CPNI Pin (Customer Proprietary Network Information) will be generated and sent by SMS. Then you will have to create a user ID and password.Can I register a Pre Paid account on eBill?
If you do not have the SMS service activated, contact our Customer Service Representatives at (787) 763-3333 in order for them to generate the CPNI Pin and send it through e-mail.
Corporate Accounts, should contact our Customer Service Representatives at (787) 763-3333 in order to register the account.
We are sorry to inform you that eBill is available only for Post Paid (contracts) accounts. To obtain information about a Pre Paid account, you may call our Customer Service enter at 787-763-3333, 1-800-981-2355 or *611 from your cellular telephone and select the Pre Paid Service option. One of our coordinators will gladly assist you.Why do I have to provide my e-mail address when registering?
We ask for your e-mail address so that we may be able to send receipts for payments made through Claro's eBill, and to send your password, as requested.How do I register in Claro's eBill service?
Click Register on the Login to eBill page.After registration, when will I be able to view and pay my bills?
Once you're registered you may view and pay your bills immediately.Can I register in Claro's eBill even if I don't want to make payments through the Internet?
Yes, you can register to view your Claro bills.Do I have to pay to use Claro's eBill?
Claro's eBill is free and payment transactions are also free.Where can I call if I have an inquiry about Claro's eBill?
You may contact us through www.claropr.com, by calling (787) 763-3333 or dialing *611 from your cellular telephone.If I request a new cellular telephone line, how do I include it in this service?
For a new account, just click on the Add Account button located on My Profile page under the Accounts link.What type of security is granted regarding private and priviledged information of my accounts?
Security is maintained by using industry-standard SSL (Secure Socket Layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it.When should I pay my cellular bill?
Cellular accounts run through several billing cycles. Each billing cycle has specific payment and objection due dates, identified in your bill as "Due Date". We suggest that you make your payment on or before the due date.Why should I pay my bill on time?
Is it safe to make payments online using your service?
Paying on time or before the due date has the following advantages:
- Prevents a late charge penalty of 1.5% of the bill on the overdue balance.
- Prevents that your bill come in with overdue balances.
- Prevents service disconnection due to overdue balances.
- Prevents cancellation of your cellular service for overdue balances on disconnected accounts.
First you need to register for Claro's eBill. Then, you may pay the entire balance or a specific amount of your bill through the Payment page, under Make Payment link.What payment methods can I use in Claro's eBill?
You can make your payments with credit cards (Visa, MasterCard or American Express), direct debit (ACH or bank account) or through Banco Popular's ATH service.Can I make payments with my ATM card using eBill?
You can make payments on eBill using a debit card (ATM Card) from Banco Popular of Puerto Rico. At this moment, it is not possible to process transactions with ATM cards from other banks, though you can make payments using checking and savings accounts from any banks.Is there any charge associated with the payment method I use?
Claro offers this service free of charge. We suggest you contact your financial institution to verify if there are any charges associated with this type of service on their part.How long does it take for a payment made through Claro's eBill to be credited?
Payments will be credited to your account on the same date that the payment is received. Payments will not be automatically reflected on your current bill, they will be reflected on your next bill and on Claro's eBill.How can I verify if a payment has been processed in Claro's eBill?
Why is there a pending balance reflected on Claro's eBill if I already paid?
You may verify if payments have been credited to your account in the following ways:
- Check your payment history in Claro's eBill to verify if the payment has been credited.
- Each time you make a payment, a receipt will be sent with a confirmation number to your e-mail address.
- Up-to-date balance information can be viewed through text messaging.
Can I cancel a payment in progress?
The bill shown in Claro's eBill is the same that you would receive through regular mail. Payments will be reflected automatically when you pay through Claro's eBill through the Payment History, you can verify the payment in the following ways:
- You can view payment history inside Claro's eBill to verify if the payment has been posted.
- Each time you make a payment you will receive a receipt with a confirmation number to your e-mail address.
- Up-to-date balance information can be viewed through text messaging.
Most payments are processed in real time and a receipt is provided immediately. If you want to cancel a payment that is in process you will need to contact your bank or credit card provider to verify if the payment has been processed and if there is the possibility of cancellation.If the payment was not applied to my account, what is the right procedure to process my claim?
First, check the information through Claro Customer Service representative by calling 787-763-3333 or dial *611 from your cellular telephone. Print the form that the application provides certifying that the payment was processed and including a payment confirmation number. You can also print the e-mail confirmation you received at the moment you paid your bill. Fax this form to the Customer Service representative so that he/she can generate an investigation.If I have several accounts with Claro, how can I make payments on each of them?
Payments for each account registered are processed individually.Can I make payment on my final or disconnected account?
Yes. These payments will be processed in the same way as an active account.After making my final payment on a final or disconnected account, how can I request a new service?
When the payment gets reflected on the Payment History section, you can call a Customer Service representative at 787-763-3333 or dial *611 from your cellular telephone to request a new service.Will I be able to check my bills from previous months?
You will be able to see your monthly bills from the registration date onward. The application will store all your monthly bills, up to a maximum of 13 bills.I have more than one Claro mobile number under separate account numbers. Can I see all my bills in Claro's eBill?
If you have multiple cellular telephone lines with separate account numbers, and with the same Social Security number, as soon as you register in Claro's eBill you will be able to see all of them. If you have multiple cellular telephone lines with separate account numbers, and with different Social Security, numbers you can add the account to an eBill registered account. You can also contact our Customer Service Department at (787) 763-3333 or dial *611 from your mobile phone to see if you can consolidate all your cellular telephone lines under a single account number.What information can I see in Claro's eBill regarding past bills?
You can view up to the last 13 Claro bills, available based on registration date.Will I continue to receive paper bills by mail?
By subscribing to Claro's eBill you agree to receive your bill only electronically by default, unless you unselected "Do you wish to stop receiving paper statements (bills)?" option during your registration. In that case, you will receive your bills in paper and electronically.Can I print my bill?
If you wish to continue receiving your paper statement (bill) please go to My Profile page, User Information link and uncheck in the Do you wish to stop receiving paper statements (bills)?
Yes. After displaying the document, select the Print button in the document display window.How can I access my call records?
To view the list (detail) of your calls on our website, you must be subscribed to the detailed billing service. If you are not subscribed to this service, you will not be able to access the information on our website. To request a copy or subscribe to this service, you must call our Customer Service Center at 787-763-3333, 1-800-981-2355 or *611 from your cellular telephone. The cost for each copy is $5.00, if you subscribe to detailed billing the monthly charge is $1.99 for every subscriber tied to the account. Please consider that once you have added detailed billing, you must wait until your next billing cycle, to access your calls online.Can I request detailed billing through the internet?
We regret to inform you that because of security concerns and in order to protect the privacy of our clients' personal information, we do not accept requests for detailed billing or bill copies, by fax or through our website. To request copies of your statements, you must call our Customer Service Center at 787-763-3333, 1-800-981-2355 or *611 from your cellular telephone. The cost for each copy is $5.00, if you subscribe to detailed billing the monthly charge is $1.99 for every subscriber tied to the account. We should point out that if you if you are not subscribed to the detailed billing service, you will not be able to access your calls on eBill.How can I change the e-mail address I provided when registering?
You can change it on the My Profile page, User Information link, E-mail field.Where do I call if I lost my password?
In case you forget your password, you can request it in eBill main page, Forgot your password? link, then enter the e-mail registered in eBill and answering correctly the challenge question. If you have any questions or problems while login in you may call to 787-763-3333 so that a representative can assist you.I forgot my user name or password. How can I retrieve it?
The user name may not be retrieved from Claro's eBill, but you gathered it through contacting Claro Customer Service representative by calling 787-763-3333 or dial *611 from your cellular telephone. You can register again if you forgot your user name. You can retrieve your password by clicking on the Forgot your password? link found on the Login to eBill page.How can I change my user name?
You can not change your username. You can contact a Claro Customer Service representative by calling 787-763-3333 or dial *611 from your cellular telephone.How can I change my password?
You can change it on the My Profile page and then select Change Password link, Login Password tab.How many times can I change my password?
You can change your password as many times as you want. Passwords can not be repeated in a period of 2 years.Why am I not receiving my password or my payment receipts to my e-mail?
It is possible that you have an incorrect e-mail address on your profile. To verify your e-mail address go to My Profile page, User Information link, E-mail field, where you can change it if it's wrong.How can I unsubscribe from Claro's eBill?
If you have a SPAM blocker installed on your computer or if your Internet provider uses a SPAM filter, be sure that you can receive e-mails from the domain claropr.com. To verify this information and configure your SPAM options so you can receive e-mails from Claro, contact your Internet provider's customer service department.
If you wish to unsubscribe contact us by calling (787) 763-3333 or by dialing *611 from your cellular telephone to request disable your account.I have a Business Account with Claro. Will I be able to see the bills for every cellular telephone line in the contract?
Yes. You can register to view and pay bills for all the cellular telephone lines inside your Business Account through a Customer Services Representative by calling (787) 763-3333.I have a Business Account with Claro. Do I have to register every line individually in Claro's eBill?
No. If you receive a single bill for all the cellular telephone lines, and have all under one account number, you will only need to register once. Nevertheless, if you have different account numbers for every cellular telephone line, you may register every account individually or add them to an eBill registered account.